Terms of service

General Terms and Conditions

Version 1.1 · Last updated: May 2, 2026

Provider: Kölbel E-Commerce Email: contact@chooseluma.com

Table of Contents

1. Scope of Application
2. Conclusion of the Contract
3. Right to Cancel
4. Prices and Payment Conditions
5. Shipment and Delivery Conditions
6. Granting Rights of Use for Digital Content
7. Contract Duration and Termination for Subscriptions
8. Reservation of Proprietary Rights
9. Warranty
10. Liability
11. Order Acceptance and Refusal
12. Incorporation of Other Policies
13. Chargeback Recovery
14. Applicable Law
15. Alternative Dispute Resolution

1) Scope of Application

1.1 These General Terms and Conditions apply to all contracts between Kölbel E-Commerce and any consumer or business customer for the purchase of goods, the provision of services, and the supply of digital content shown in the online shop.

1.2 These terms also govern the supply of digital content unless otherwise agreed. Digital content means data created and provided in digital form.

1.3 A consumer is any natural person who enters into a legal transaction for purposes that are wholly or mainly outside their trade, business, craft, or profession.

1.4 A business customer is a natural or legal person or a partnership with legal capacity acting in a commercial or self-employed professional capacity.

1.5 Products may be supplied as a one-off delivery or on a recurring basis under a subscription. In a subscription, we deliver the agreed goods at the agreed intervals during the agreed term.

2) Conclusion of the Contract

2.1 Product pages invite you to place an order. They are not binding offers.

2.2 You submit a binding offer by completing the online checkout and clicking the purchase button for the items in your cart.

2.3 We may accept your offer by sending an order confirmation by email, by dispatching the goods, or by making digital content available. The contract is concluded when the first of these events occurs. If we do not accept within five days, your offer lapses.

2.4 If you select a third-party payment service, the service's terms apply in addition. Depending on the methods we make available, this may include PayPal, Amazon Pay, Klarna, Stripe, Shopify Payments, SOFORT, Secupay, or card schemes via our acquiring partners. Some of these providers may perform identity, risk, or credit checks. We may decline certain payment methods after such checks.

2.5 Contract text and order data are stored by us for legal retention periods. You receive an email confirmation. If you created a customer account before ordering, you can view your recent orders there.

2.6 Before submitting your order you can identify and correct input errors using the on-screen review steps and your browser's zoom function. You can change entries at any point until you click the purchase button.

2.7 The contract languages available for checkout are German and English. In case of inconsistencies, the German version governs for customers in Germany.

2.8 Order updates and customer communication are usually sent by email. Please ensure your email address is correct and that messages from us and our service providers are not blocked by filters.

3) Right to Cancel

3.1 Consumers have a statutory right to cancel where applicable under the law of their country of residence. The details, deadlines, country-specific eligibility, exclusions, and the procedure for exercising the right are set out in our separate Refund Policy, which forms part of these Terms.

3.2 For digital content not supplied on a tangible medium, the right may lapse if you expressly request the immediate start of performance and acknowledge the loss of the right to cancel.

4) Prices and Payment Conditions

4.1 All prices shown include statutory VAT unless stated otherwise. Any shipping costs are displayed during checkout.

4.2 We offer the payment methods shown at checkout. When you use a payment service, the terms of that service apply in addition. For invoice or instalment options offered by a payment service, the provider becomes your counterparty for payment while we remain your contact for product and delivery issues.

4.3 For deliveries to countries outside the European Union, additional charges such as bank fees, duties, or taxes may apply and are borne by you.

4.4 For advance payment by bank transfer the amount is due immediately after contract conclusion unless a later due date is agreed.

5) Shipment and Delivery Conditions

5.1 We deliver within the delivery area stated on the site to the shipping address provided during checkout. If you pay with a wallet service that passes a stored address, that address may be decisive for delivery.

5.2 If a shipment is returned because delivery was not possible, you bear the cost of the unsuccessful shipment, unless you effectively exercised the right to cancel, the impossibility was beyond your control, or we failed to notify you in time of the delivery.

5.3 Personal collection is not available for logistical reasons.

5.4 If we do not receive supply from our own supplier despite a proper covering transaction, we may withdraw from the contract. In that case we will inform you without delay and refund any payments.

5.5 Delivery times shown on the product page or at checkout are working-day estimates. Statutory rights remain unaffected. Detailed transit windows, country coverage, and event-related cut-off notices are set out in our Shipping Policy.

6) Granting Rights of Use for Digital Content

6.1 Unless otherwise stated, you receive a non-exclusive, non-transferable license without territorial limitation for private use and, where applicable, for internal business use.

6.2 Sharing, public communication, or making additional copies beyond the agreed scope is not permitted without our prior consent.

6.3 The license becomes effective after full payment. We may grant temporary access before payment without transferring rights.

7) Contract Duration and Termination for Subscriptions

7.1 Statutory termination rights for cause remain unaffected. Good cause exists if continuation until the end of the term or notice period is unreasonable, taking into account all circumstances and the interests of both parties.

7.2 Termination must be declared in text form. You may use the customer portal, email, or a postal letter. Our contact details are stated above.

7.3 Minimum performance and notice rules. You may cancel a subscription after at least one contracted delivery has been fulfilled. After the first delivery, your termination must reach us at least twenty-four (24) hours before the next billing date to stop the next cycle. Your statutory cancellation rights remain unaffected.

8) Reservation of Proprietary Rights

8.1 Goods remain our property until paid in full. For business customers we retain title to all items of the same order until settlement of all claims arising from that order.

9) Warranty

9.1 Statutory defect rights apply to consumers.

9.2 For business customers the following applies. We may choose the form of subsequent performance. For new goods the limitation period is one year from delivery. Rights for used goods are excluded. The limitation period does not restart after replacement within the defect liability.

9.3 The limitations above do not apply to claims for damages or reimbursement of expenses, to cases of fraudulent concealment, to goods that have become part of a building and caused its defectiveness, or to any obligation to provide updates for goods with digital elements.

9.4 Rights of recourse for business customers remain governed by statute.

9.5 Business customers must inspect and notify defects without undue delay in accordance with section 377 of the German Commercial Code. If this duty is breached, the goods are deemed approved.

9.6 Consumers are asked to notify the carrier of obvious transport damage and inform us. Failure to do so does not affect statutory rights.

10) Liability

10.1 We are liable without limitation for intent and gross negligence, for injury to life, body, or health, for guarantees if agreed, and under mandatory statutes such as the Product Liability Act.

10.2 In cases of simple negligence we are liable only for the breach of essential contractual duties. In that case liability is limited to foreseeable and typical damage. Essential duties are those which are necessary for achieving the purpose of the contract and on which you may regularly rely.

10.3 Otherwise liability is excluded.

10.4 These rules also apply to our legal representatives and vicarious agents.

11) Order Acceptance and Refusal

11.1 We reserve the right to refuse or cancel any order, in whole or in part, at any point prior to dispatch. Reasons may include but are not limited to: incomplete or inaccurate shipping information; identification of an address, payment instrument, or order pattern as high-risk by our fraud-prevention systems or those of our payment providers; suspected unauthorized use of a payment instrument; manifest pricing errors; stock unavailability; or shipment to a destination outside our supported countries.

11.2 In the event of order refusal or cancellation, any payment received will be refunded in full to the original payment method. We are not obliged to disclose the specific reason for refusal beyond what applicable law requires.

11.3 We reserve the right to limit the quantity of items per order, per customer, or per household, and to refuse repeat orders that appear to be intended for commercial resale unless authorized in writing by us.

12) Incorporation of Other Policies

12.1 By placing an order through the online shop, you acknowledge that you have read and accept the Refund Policy, the Shipping Policy, and the Privacy Policy as displayed on our website at the time of purchase. These policies form an integral part of the contract between you and us.

12.2 In the event of any conflict between these Terms and a specific provision of the Refund Policy or Shipping Policy, the specific provision in the relevant policy shall prevail with respect to the matter it regulates.

12.3 We may update the Refund Policy or Shipping Policy from time to time. Updates apply to all orders placed after the effective date of the update. Orders already placed remain governed by the version in force at the time of purchase.

13) Chargeback Recovery

13.1 If you wish to dispute a charge or seek a refund in connection with an order, you undertake to first contact us at contact@chooseluma.com and to allow us a reasonable period of no less than seven (7) calendar days to investigate and respond, before initiating a chargeback, payment reversal, or similar claim with your card issuer, bank, or payment provider.

13.2 In the event of a chargeback, payment dispute, or reversal initiated in violation of clause 13.1, or in circumstances where the underlying claim is found to be unjustified — including but not limited to chargebacks asserting non-delivery despite documented carrier proof of delivery, claims of non-receipt during the investigation period set out in our Shipping Policy, or transactions later confirmed as authorized by the cardholder — we reserve the right to recover from you:

• the full chargeback amount, where ultimately reversed in our favour or where the underlying obligation to pay remains;
• any fee, levy, or charge imposed on us by our payment provider, acquirer, card scheme, or bank in connection with the chargeback, including representment, retrieval, and arbitration fees;
• a reasonable administrative fee of EUR 25 per dispute to cover our handling costs.

13.3 We may set off these amounts against any outstanding refund or future payment to you, or pursue them through the appropriate legal channels.

13.4 Statutory rights of consumers, including the right to dispute unauthorized transactions and the right to claim a refund for non-conforming goods under applicable consumer-protection law, remain unaffected.

14) Applicable Law

14.1 German law applies, with exclusion of the United Nations Convention on Contracts for the International Sale of Goods.

14.2 For consumers, mandatory protections of the law of the country of habitual residence remain unaffected.

15) Alternative Dispute Resolution

15.1 The European Commission provides an online dispute resolution platform. You can find the platform by searching for "European ODR platform".

15.2 We are not obliged and not willing to participate in consumer dispute resolution before a consumer arbitration body.